We want to begin by sincerely thanking Tony and the team at New Richmond Computers for years of dedicated service to the New Richmond community. We recognize and support Tony’s decision to focus on refurbishing and selling quality computers online.
To Tony: We admire your commitment to offering trustworthy, refurbished PCs and appreciate your transparency in transitioning your business model.
To NRC loyal customers: You can absolutely continue to buy reliable, refurbished hardware from Tony’s online store as always. However, if you now need hands-on setup, repairs, or tech support in New Richmond, EasyITGuys is here to help.
We promise to extend the same level of respect, friendliness, and trusted care that New Richmond Computers was known for. We see ourselves as a friendly complement to your hardware offering, not a replacement, and are here to help with every tech need after your purchase.
In recent years, New Richmond Computers was a trusted local spot for computer repair and IT support in New Richmond, WI. They operated a downtown store at 258 S. Knowles Avenue and offered in-shop tech services on weekdays. The company built a loyal customer base with its friendly, affordable service and high-quality refurbished computers. In a Facebook post dated September 27, 2024, Tony announced that he would no longer be offering in-shop repairs, pivoting entirely to online sales. Tony, the owner, thanked the community for 13 years of support and explained that while the www.newrichmondcomputers.com website would remain active for online sales, local repair services and drop-offs would cease. In short, New Richmond Computers is not “closed” you can still buy PCs and parts from them online but their New Richmond storefront is no longer accepting walk-in customers or repair jobs.
This transition left many New Richmond residents looking for a trusted technology resource, especially those who relied on New Richmond Computers for fixing broken PCs or technical help. You might be one of them, maybe you searched for “New Richmond Computers repair” looking for assistance, only to discover the change. While it’s unfortunate that our community lost a convenient local repair shop, we respect the role New Richmond Computers played in helping neighbors with tech needs. They specialized in selling professionally refurbished business-class laptops and desktops and could even build custom PCs for customers. They provided fast, friendly tech support that people came to trust. That kind of relationship doesn’t disappear overnight, and neither do your tech problems!
If you’re a former New Richmond Computers customer now wondering where to turn, you’re not alone. Many of your neighbors have been asking, “Who can I trust now to fix my computer or help with my tech?” We’re happy to say there is an answer. EasyITGuys, another local tech company, is ready to carry the torch and ensure New Richmond and surrounding areas continue to have access to friendly, reliable computer support. We’ve been here all along, and we’re ready to help fill the gap left by New Richmond Computers’ shift to online-only service.
For years, New Richmond Computers provided hands-on help for everything from virus infections to hardware upgrades. Customers knew they could count on Tony (the owner of New Richmond Computers) and his team for “fast, friendly service” at reasonable prices. In fact, the company’s eBay store motto highlights “friendly and experienced support” for high-quality computers. New Richmond Computers often handled tasks like PC tune-ups, data transfers, screen replacements, and custom PC builds, in addition to selling refurbished laptops and parts. They were a small business that grew through word-of-mouth in the New Richmond community.
New Richmond Computers’ commitment to customer service earned them an A+ BBB rating and a positive reputation locally. People trusted them – and when you trust someone for tech help, it’s hard when they’re no longer there. Even though New Richmond Computers has moved on from local repairs, the tech issues in our lives haven’t gone away! 😅 Viruses still happen, passwords still get forgotten, screens still crack, and Wi-Fi still acts up. That’s why so many former New Richmond Computers clients are now turning to EasyITGuys for help. We’re here to ensure you continue to get the personal, knowledgeable tech support you need in New Richmond, WI and beyond.
Yes, even though EasyITGuys doesn’t refurbish or sell used computers, New Richmond Computers still fills that need for customers looking to purchase quality, refurbished machines locally.
I still want to buy a refurbished computer. Can I trust New Richmond Computers?
Absolutely! New Richmond Computers still offers high-quality refurbished laptops, desktops, and tablets via their online store and eBay storefront.
How will EasyITGuys help with hardware support?
Think of it like this: New Richmond Computers is now your hardware source, great for picking up a reliable laptop or tablet. But when tech issues inevitably surface, whether it’s setup, software updates, driver issues, network configuration, or a cracked screen, EasyITGuys is here for the after-purchase support. We assist with:
This ensures end-to-end support for your device. From purchase to performance care to device protection.
At EasyITGuys, we understand the importance of reliable, local tech support and the same kind of hometown service New Richmond Computers provided. We’re not just another repair shop; we’re a full-service IT partner that’s been helping families and businesses across New Richmond and the greater St. Croix Valley since 2009. In fact, we’ve been in business over 15+ years, and in that time we’ve grown into the region’s go-to provider for both home technology support and business IT services. Here’s why so many New Richmond residents are choosing EasyITGuys now:
We’re based just down the road in St. Croix Falls, WI, with team members who live and work right here in western Wisconsin. Our technicians know the New Richmond area well and can come directly to your home or business for on-site support. We regularly serve clients in New Richmond, Hudson, Somerset, Star Prairie, Deer Park, and other nearby communities. When you call EasyITGuys, you’re getting a neighborly team that understands local needs, not a far-away call center. We take pride in providing that friendly, face-to-face service to St. Croix County and the surrounding region.
You don’t have to take our word for it, our clients’ feedback speaks volumes. EasyITGuys has earned hundreds of 5-star reviews on Google, Facebook, and the BBB. Our customers consistently praise our fast response times, honest communication, and effective solutions. We know inviting someone to handle your personal or business tech is a matter of trust. Our stellar reputation has been built one happy client at a time, over many years. (Fun fact: we have over 400 five-star ratings to date!) When New Richmond Computers customers see our reviews, they feel confident giving us a call. We’re proud to be one of the most reviewed and highest rated tech support companies serving the New Richmond area.
While New Richmond Computers focused mainly on computer repairs and sales, EasyITGuys offers everything they did and much more. We truly are a one-stop solution for technology. Yes, we fix computers (Windows and Mac) just like NRC did, but we also go beyond basic repairs with comprehensive IT services for both homes and businesses:
As you can see, we cover far more than basic computer sales and repair. Our breadth of services means whatever tech issue or project you have, EasyITGuys can handle it. This is a big reason former NRC customers find value with us, you don’t need to find one company for your PC, another for your phone, and another for your business IT. We do it all under one roof, with a consistent level of excellence.
Another difference you’ll notice: EasyITGuys is equipped to support both individual home users and commercial clients. Whether you’re a parent trying to get your family’s laptop fixed or a business owner needing a full office IT makeover, we have the expertise to help. Residential or business, big or small, we’ve got you covered. Our team works with homeowners, schools, nonprofits, and companies across many industries. We can help a senior citizen recover a lost email password and assist a manufacturing firm in setting up a secure network, all in the same day. That range and depth of experience means you can trust us with any tech challenge. We speak plainly and tailor our solutions to your situation, ensuring you feel comfortable every step of the way.
EasyITGuys carries forward the same neighborly approach that New Richmond Computers was known for. Our technicians genuinely enjoy helping people, and we make a point to explain things in plain English, not techno-jargon. Have you ever felt talked down to or confused by a tech person? That won’t happen with us. We take the time to answer your questions and educate you about your technology. Our mission is simple: to deliver delight through exceptional service and long-term relationships. We want every customer to feel taken care of and at ease. If you loved the personal touch at New Richmond Computers, you’ll be glad to know EasyITGuys runs on the same service-first philosophy. We treat our clients like friends and family. Many truly become long-term friends through our VIP membership program and community involvement.
If you relied on New Richmond Computers before for tech help, you’ll be glad to know EasyITGuys provides nearly all the same services plus many more. Here are some of the most common services we offer to clients in New Richmond, WI and the surrounding region:
…and much more. From one-time fixes to ongoing IT management, our team handles a broad spectrum of tech tasks. We offer in-person service at your home or business in New Richmond, as well as convenient remote support if you need quick help without a visit. Simply put, if it plugs in or connects to the internet, we can probably help you with it!
(Not sure if we handle a specific issue? Just call and ask – chances are we do. And if for some reason we can’t, we’ll point you in the right direction.)
Q: Is New Richmond Computers closed now? What exactly changed in 2024?
A: New Richmond Computers is not completely closed, but as of late 2024 they stopped offering local repair services. In September 2024, the owner announced that New Richmond Computers would no longer handle in-shop repairs or accept computer drop-offs, and would instead focus only on online sales of computers and parts. The physical store on Knowles Ave is no longer operating for walk-in customers. However, New Richmond Computers still exists as an online business where you can browse and purchase refurbished laptops, desktops, and accessories through their website or online marketplaces. Essentially, they pivoted from being a local repair shop to being an online-only computer retailer.
Q: Can I still get my computer repaired or get tech support from New Richmond Computers?
A: Unfortunately no. New Richmond Computers no longer provides computer repair or tech support services to customers in person. Their new model is strictly selling computers and hardware online. If you have a problem with a computer that you bought from them, you won’t be able to bring it to their shop for repair like in the past. They did provide an email contact (Tony@newrichmondcomputers.com) for questions, but any hands-on tech support or repair work will need to be done by a different provider. The good news is, EasyITGuys can provide the repair services that New Richmond Computers no longer offers. We have technicians who can fix your PC, recover data, remove viruses, and help with any tech issues either remotely or by coming to your location. So while New Richmond Computers isn’t doing repairs, you’re not out of luck. EasyITGuys is here to help.
Q: Is EasyITGuys affiliated with New Richmond Computers? Did you take over their business?
A: No, EasyITGuys is an independent company. We are not owned by or formally associated with New Richmond Computers. We’ve been in business since 2009, operating separately. That said, we certainly recognize the great service New Richmond Computers provided and we’ve assisted many of their former customers. Think of us as a friendly alternative rather than a successor. We did not purchase New Richmond Computers or anything like that; they continue to run their online store on their own. EasyITGuys is simply a local IT service provider that New Richmond area clients have turned to since New Richmond Computers exited the repair market. We welcome former New Richmond Computers customers and strive to offer the same kind of personal, high-quality support they enjoyed before – just with a broader range of services (and a larger team of tech experts ready to assist).
Q: How can I get technical support in New Richmond now that New Richmond Computers’ shop is gone?
A: You have a couple of options. For hardware purchases, you can still buy computers from New Richmond Computers online. But for technical support, repairs, or on-site service, your best bet is to contact EasyITGuys. We provide on-site computer repair in New Richmond, remote tech support, and managed IT services, filling the void left by NRC’s change. Getting help is easy: you can call EasyITGuys at (651) 400-8567 and talk to a friendly technician, or visit our website to chat and request support. We can schedule a house call in New Richmond (yes, we’ll come to you!), or even solve many issues instantly through a secure remote connection. Additionally, our St. Croix Falls service center is available if you prefer to drop something off. In short, EasyITGuys is your go-to resource now for any tech problems in New Richmond. We’re already helping many former NRC clients, and we’d be happy to help you as well!
If you found this page while searching for any of the following:
…you’re in the right place! While we aren’t affiliated with New Richmond Computers, we respect the great work they did for our community, and we’re here to provide the same trusted, friendly service you came to rely on. New Richmond Computers may have moved on from repairs, but your local tech support is still alive and well with EasyITGuys.
Need help now? Call EasyITGuys at (651) 400-8567 or Contact Us Online. We’ll be happy to assist with any technology issue or question you have, and we’ll make sure you’re taken care of promptly.