Managed IT and CyberSecurity Support Pricing

Client Type: Business or Organization (for profit & non-profit)
Role: Primary
Coverage: Includes Support & Software (see tabs below)
Response: OnDemand “Right Now” Support
Available: Business Hours (8am-6pm, M-F)
Type: Active
Term: Monthly up to 5 Years (3 Year Pricing Shown, Additional discounts available)
Requirement: CyberSecurity Risk Assessment must be completed prior to starting business support. 3 User Minimum. If internal onsite IT (Full-time) is present, a co-managed engagement can be activated.

Provides basic helpdesk services to end users. Companies, with over 75 users, are recommended to consider fulltime onsite staffing to compliment this service. 

Service Center (10am-6pm, M-F)
Helpdesk (8am-6pm, M-F)
O365 Admin Team (8am-6pm, M-F)
ServiceDesk (L2/L3 Access) (8am-4:30pm, M-F)
24×7 Network Operations Center (NOC)
24×7 Emergency OnCall
24×7 Helpdesk
24×7 Security Operations Center (SOC)
24×7 Security Information and Event Monitoring (SIEM)
Boots on the Ground
Executive Consulting
Project Services (add, moves, changes)
Compliance
Web & Marketing
VoIP

Recommended Upgrades: Advanced Support

Business Level CyberSecurity
Next-Generation Endpoint Protection (NGAV)
Malware, Virus, Spyware, Adware, Exploit, Ransomware, Crypto Jacking (many more) Protection
Up to 58 automated security policies & automations
Multi-Layer Ransomware Protection: AI + ML Based Ransomware Detection, Protection, & Isolation of Infected Machines
Endpoint Security Scans & Scoring
Web Threat & Attack Protection
Content Control/URL/Web filtering
Windows update and 3rd Party Patch Management
CVE Vulnerability and Patch Management
Vulnerability LockDown
Password Manager with Dark Web BreachWatch
Email Delivery Security Monitoring (DMARC, DKIM, SPF, BIMI for one Domain)
Admin Permission Control (Privileged Access Management, PAM)
Best in Class Email Filtering (Spam, Fraud, Phishing, Threat, Spoofing, BEC, APTs, Zero Day)
Dark Web Domain Monitoring & Alerting
Application Allowlisting, Whitelisting, Blacklisting
Endpoint Detection & Response (EDR)
Email Encryption
Identity and Access Management with Multifactor Authentication (IAM, MFA)
Risk Management
Premium Cybersecurity Services
Vulnerability Management
Premium Alert Management
Microsoft Office Advanced Management
Premium Reporting (Risk Management)
Mobile Device Management (MDM & MAM)

Sensitive File Monitoring & Reporting
Sensitive File Reporting (PII, CUI, PHI, CJI, CTI, CDI)
Automatic Risk Discovery, Sensitive File Discovery, & Data Encryption (Windows & Mac Devices Only)
High Value Data Encryption (at rest)

Core cybersecurity services are provided to start the base of your security and risk mitigation strategy. We provide the building blocks to reduce your risk. 

Recommended Upgrades: Advanced Support

Device Support

Workstations
Servers
Network Devices
Mobile Devices

Network Support

Performance & Configuration Platform
Cyber Threat Network Administration
Advanced Firewall Threat Management
Dynamic Visual Mapping & Documentation
Network Device Support & Maintenance

Infrastructure & Documentation Upkeep

IT Documentation Platform & Ongoing Documentation Services
Comprehensive Patch Management, Disk Cleanup, and Service Management
Hardware Inventory Tracking
Software Inventory Tracking

Convenient “Request Help” Options

Desktop App (coming soon)
Phone
Email
SMS/Text messaging
Chat (coming soon)
Video Calls (coming soon)

Support Continuity & Routine

Cross training of support staff
After hours & Emergency Support (optional)
Routine Onsite Visits (BOTG) (optional)

Hardware & Software Support

Authorized Partnership with Major Brands such as Dell, HP, & Lenovo allows for faster service and support
Simplified & Trusted Ordering Partners
Authorized Partnerships with Major Brands: Dell, HP, Lenovo, Sonicwall, Watchguard, VMWare, Microsoft, Brother & more…
Local or Standalone Software
Networked (database/server) Software
Mapped Shared Drives (data sharing)

Recommended Upgrades: Advanced Support

Standard Device

Workstations (Windows/Mac)
Servers (Windows/Linux)
Virtual Machines (Windows/Mac/Linux)
Hypervisor Hosts (Hyper-V/VMware/Other)
Mobile Devices (iOS/Android)

Network Device (compatible only)
Firewall
Switch
Access Point
NAS

Cloud Services
Microsoft Office 365 Emails
Microsoft Office 365 Teams
Microsoft Office 365 OneDrive
Microsoft Office 365 Sharepoint
Google Workspaces Seats
Google Workspace Shared Drive

Available Locations
Local to Cloud
Local to Local
3-2-1 Backups (combo)
Cloud to Cloud

General Features
50GB Online Backup (per user)
Backups Performed Automatically
Data Secure in Multiple Places
Automatic Nightly Offsite Transfer
Zero Trust Data Encryption (optional)

Recommended Upgrades: Disaster Recovery (BCDR)

Annual Cyber Security Awareness Training
Printable Annual Training Certificates
Employee Security Assessment (baseline only)
Logon Terms and Conditions
Policy Acknowledgement tracking
Automated Simulated Phishing Tests
Employee Risk Score
Company Risk Score
Weekly 2-Minute Micro Trainings & Quizes
Monthly Security Newsletters
Security Training Leaderboard
Follow-up on Security Training/Risks
Follow-up on Technology Adoption
Follow-up on Policy Acknowledgement

We provide the foundational framework to ensure your staff have a security mindset which reduces organizational risks, liabilities, and downtime. 

Recommended Upgrades: Advanced Support

Note: Additional Reports Available Upon Request at an hourly rate. For a reporting routine, please look at the Advanced and Premium Upgrades.

Engagement
Quarterly progress review (Up to 1 Hr)

Monthly Reports
Executive Summary
Client Health Standards
Patch Compliance
Device Count & Asset Summary
Backup Health
Computer Performance

Quarterly Reports
Device Lifecycle/Age
Warranty Status
Infrastructure Technology Score
Slow PC
Employee Risk
Office365 License/MFA
Vulnerability Patching

Yearly Reports
Budget Forecast
Computer Inventory
Cyber Security Risk Assessment
Infrastructure Security Report
Cloud SaaS Risk Report

Engagement
Routine Analysis and Discussion
Data Driven Remediation Planning
Proactive Task Creation
Action Item Management

Reports may change over time to adapt to requirements of security and the industry. We provide the information you need to make informed decisions. 

Recommended Upgrades: Advanced Support

Cost Per User: +$50/month
Requirements: Managed IT Support Plan, Annual Revenue Under $2 million, employee headcount under 20

Advanced Local Infrastructure Support (Servers, Hypervisors, Network devices, and Mobile Devices)
Advanced Device Support & Maintenance (Hypervisors, Servers, Firewalls, Switches, Access Points, Scanners, Printers, MFP, NAS, DAS, SAN, vSAN, DVR, NVR, IP Cameras, IP Phones, Cell Phones, Tablets)
Performance & Configuration Platform
Cyber Threat Network Administration
Advanced Firewall Threat Management
Dynamic Visual Mapping & Documentation
Critical Infrastructure Offline Alerts (email, sms, teams)

Sensitive File Monitoring, Reporting, & Encryption
Sensitive Files Reporting (PII, CUI, PHI, CJI, CTI, CDI)
Automatic Risk Discovery, Sensitive File Discovery, & Data Encryption (Windows & Mac Devices Only)
High Value Data Encryption (at rest)

Network Device Backups (compatible only)
Firewall
Switch
Access Point

Vendor Management
Vendor Communcations (Phone/Email)
Vendor Follow-up
Vendor Mediation

Networked Software
Database, Local, or Hybrid Software
Mapped Drives (Data Sharing)

Microsoft Cloud Support
User Permission Share Management (OneDrive, Sharepoint)
Admin Center Management
Intune Management

*DOES NOT INCLUDE onsite “Boots on the Ground” services or any other services not listed. Other services available at hourly rates, please contact your account manager. 

Recommended Upgrades: Premium Upgrade

Cost Per User: +$50/month
Requirements: Advanced Support Plan
Recommendations: More than $2M in annual revenue. 

Premium IT Management Routine 
Adds IT Manager Role
Report Review & Alert Analysis
Proactive Task Creation
Action Item Management
Advisory & Consulting Services

Premium CyberSecurity Operations Team
24×7 Managed Endpoint Detection & Response (EDR/MDR/SOC)

Premium End user Follow-Up
Follow-up on Security Training/Risks
Follow-up on Technology Adoption
Follow-up on Policy Acknowledgement

Premium Reporting Routine
Adds Monthly, Quarterly, and Yearly Reporting Routines. Great for ongoing progress documentation, technology awareness, and proof of performance requirements.

Premium Alert Management
Security Score Management
Critical infrastructure (CI) Alerting
Power & Internet Loss Alerting
Incident Response Management
Remote Remediation Included
24×7 On-Call Team (Emergency ONLY)

Premium Risk Reviews
Annual CyberSecurity Risk Review
Infrastructure/Network Security
Cloud SaaS Attacks
Office 365 Attacks
Excessive Bad Logins

Premium Theft Management
Remote locking of device
Remote wipe of company data
Remote wipe of device
Device Encryption

Premium Alert Review Routine
Hard Drive (almost full)
Hard Drive Failure
Server/Other Hardware Failure Monitoring
Backup Failures
CPU/Memory Performance Issues
Uptime Warnings (over 30 days)

Premium Labor Coverage
Consulting, Project Planning, Project Management, & Deployment Coverage (labor only) for supported infrastructure. Programming services (design, create, test) are not included and require the professional services team or a trusted partner. Project services are utilized when installing, uninstalling, updating, replacing, or moving IT infrastructure in bulk (software or hardware). Projects generally include more than one device and a Plan of Action. The following groups of software and hardware are covered:

Line of Business Software
Server & Workstation Hardware
Network Hardware/Software
Operating System Upgrades

Would you like “creation” or “integration” services? If yes, please ask about our professional services!

NOTE: Some abilities in this list will require specific Microsoft Licensing to be purchased separately.

Recommended Upgrades: Compliance

Cost Per User: $25 to $50/month per user (Compliance Toolset) + $???/month per user for Custom Software/Services/Documentation and/or Auditing Platforms
Requirements: Requires Premium Support Upgrade, Regulated Industry (HIPAA, FTC, CJIS, CMMC, FINRA, SEC, etc…)
Special Pricing Note: Due to the varying degrees of compliance across industries, all time spent on compliance auditing, planning, tracking, or reporting may be billed at an hourly rate unless otherwise agreed. In addition, some compliance regulations may require special risk management tools, regulated software, and other platforms that will need to be purchased.

Compliance Level 1: $25/mo per user
Security Officer & Compliance Role
Track user logon, logoff, and unlock events
Track user lock and failed logon events
Optional: Compliance Sensitive Remote Access (CJIS FIPS 140-2 Certified, HIPAA/FINRA/FERPA/CMMC Compliant)
Identity and Access Management with Multifactor Authentication (IAM, MFA)
Encrypted Backups
GCC Microsoft Solutions (Government Entities Only)
Email Archiving

Compliance Level 2 (DoD/CMMC): $50/mo per user
24×7 Security Information and Event Monitoring (SIEM) – 12 Month Retention policy
Email DLP (Data Loss Prevention)
Encrypted Drive & Email:

DoD SPRS Score minimum of 40 (Post Implementation)
Unlimited encrypted data storage
Maintain Compliance requirements such as ITAR, EAR, FINRA, GLBA, and HIPAA.
Compliant Zero Trust Security
FedRAMP certified
FIPS 140-2 validated
DFARS 7012 (c-g) compliant
All data in AWS GovCloud
End-to-end Encryption (E2EE)
Data restoration (protects data from ransomware)
No passwords to compromise
Integration with File explorer Outlook and Gmail
Mobile device access

CMMC, NIST800-171, and other DoD engaged businesses (in the supply chain) will also need an active compliance subscription. SPRS scoring and proper compliance documentation must be maintained.

Compliance Documentation
Artifact Documentation Platform with Version Tracking (Proof of Compliance Change Control)
Change Management Tracking
POA&Ms + SSPs Templates
Compliance Policy Templates
Customer Responsibility Matrix (CRM) Template
Control Mapping Document Template (134 Practices)

Compliance Assistance, Advisory, and Routine Meeting Services
Gap Analysis (baseline + auditing)
SSP (System Security Plan) Creation
POAM (Plan of Actions & Milestones) Creation
Ongoing Documentation for SSPs & POAMs
Audit (SPRS Score or other) & Reporting Assistance
Start to Finish Implementation & Deployment Services
Start to Finish Remediation Services
Digital Documentation – audit friendly & audit ready
Security & Compliance Officer Designation
WhitePaper and Validation Documents

Industries Served

Manufacturing, Accounting, and other Standard Businesses (Retail or Service): PCI-DSS, State Privacy Laws, ISO 9001:x/ISO 27001:x, SOX, NIST CSF, CIS, CISA (Standard Risk, Standard Regulations, Minimal Auditing)

Municipality, Local/State Government, Public Safety, Police: CJIS, FIPS1xx, FIPS2xx, Sunshine Laws, (Moderately High Risk, Federal Regulations, with Routine Auditing)

Healthcare, Legal, Finance, Insurance, Education, Auto Dealers : HIPAA, HITRUST, FINRA, NAIC, NYDFS, ABA, SEC, GLBA, FTC, FERPA (Moderately High Risk, Federal Regulations, with Routine Auditing)

Any Business Engaged with the DoD (Department of Defense): NIST 800-171, CMMC, FARS, FISMA, DFARS, FEDRAMP, ITAR, EAR (High Risk with Routine Auditing, Federal Regulations, & 3rd Party C3PAO Certification Requirements)

Auditing and Certification Services are NOT included as these are performed by 3rd parties. 

Business Continuity & Disaster Recovery Appliance (BDCR): $15/month for 50GB
Requirements: Minimum of 500GB Purchase

RTO & RPO Targets Managed
Complete Disaster Recovery Planning
True Business Continuity Planning
Backup Verification and Reporting
Periodic Testing of the Restore Process
Local Appliances not included. Available at custom quoting. Contact your account manager for details.

Cost Per User: $9 to $32+
Requirements: This is a required upgrade for all VIP Business Managed and Co-Managed Support plans. This is sold on a per user basis and can be used on multiple devices.

Business Class Email & Calendar
File Sharing & Cloud Folder
Up to 1TB of Cloud OneDrive Storage
Desktop Applications: Outlook, Word, Excel, PowerPoint, OneNote, Access, Publisher
Collaboration Apps: Video Meetings (Microsoft Teams), Task management, and realtime communications (Hub, Tasks, Planner, Yammer, Sharepoint, OneDrive)

*Business Standard and Business Premium licenses are the most common for businesses. We build your Office license subscription custom to your business needs. 

Cost Per Extension/Efax line: $30 to $45+/month
Comments: All you need is an internet connection and a device with a microphone (yes, a laptop or a smart phone works! – Headset highly recommended). VoIP compatible phones will also be available for purchase, or you can bring your own voip phone! Additional standard phone numbers are $5+/month (Toll-Free and RNF are $20-$30/month).

Unlimited Calling to the US or Canada
Voicemail to Email Transcription
Call Recording Abilities
Web and Mobile Phone Apps
Microsoft Teams Integration
Unlimited Video Calling
Best in Class Video Conferencing
Advanced Call Center Reporting
Text to Speech Services
Music on Hold
Visual Voicemail
Team Chat & Messaging
Status and Presence Functionality
Detailed call history reporting
Advanced Call Quality reporting
Other Standard Features: Call Queues, Call Parking, Virtual Attendant, SMS, Call Monitoring, Ring Groups, Answering Rules, Call Waiting, Call Forwarding, and so much more!

Advanced systems, that meet compliance requirements, are available for: fire alarms, elevator phones, and emergency auto dial dispatch lines (POTS Lines Replacements)

Upgrading from an old out of date phone system is easier than you think! Most migrations can be completed with 14-30 business days. It can take this long because your existing numbers need to be “moved” into the new system. Don’t worry, we can often move you to the new system with minimal to zero downtime. Contact us today to get started at 651-400-8567 or helpdesk@easyitguys.com.

Product: Cloud Directory, Group Policy, SSO, MFA, Zero Trust, & more!
Cost Per User: $5 to $22+/month
Comments: Achieve your identity and access management needs with no hardware required on premises. Regardless of where end users operate, you can ensure they’re able to securely access their IT resources. Manage user access to devices and IT resources, control device settings, and more! Simple and Scalable user management. Works with Windows Mac, and Linux!

Cloud Directory and Identity Integrations
Active Directory Domain Services Connectivity
Single Sign On (SSO)
Multi-Factor Authentication (MFA)

Product: Advanced Cloud Drive (Sync and Share)
Cost Per User: $20/month
Comments: Migrate from on-premise folder sharing and keep your access permissions (NTFS) intact with cloud folders and drives. Legacy “AutoCAD” file locking and sharing area also advanced features of the sync and share functionality of cloud drives. 50GB is allocated to each user account and can be used on an unlimited number of devices.

Cloud Drive and Cloud Folders
Secure File Sharing
Cloud File Server
Hybrid Online File Server
Cloud Drive Mapping

Product: Cloud Printer (optional printer bridge)
Cost Per User: $5/month
Comments: Print to any printer from any device from any location with complete control.

PC, Mac, ChromeBook Printing
Mobile Printing (IOS and Android)
Zapier Integrations
Remote Desktop (DaaS) Printing
Physical Printer Bridge (optional per location at $25/bridge per month)

Product: Hybrid Cloud (Bundle)
Cost Per User: $75+/month
Comments: Create a hybrid work environment that is safe, scalable, and simple. Works with Windows Mac, and Linux!

Cloud Folders (50GB per user)
Redirected User Profile Folders (1TB per user)
Identity and Access Management System (IAM)
Secure File and Folder Sharing
Secure Anywhere Access
Microsoft Office Integration
Microsoft Apps (Desktop & Web)
Microsoft 365 Business Premium License
MFA (Multi-Factor Authentication)
Cloud Printer
Single Sign On (SSO) functionality
Group Policy and Security Platform
Mobile Device Management
Cloud Directory

Product: Cloud Application (App Cloud)
Cost Per User: $75+/month
Comments: Cloud “application hosting” allows your line of business application to be virtualized for maximum stability and scalability. Secure, fast, and stable solutions are a must have for critical applications.

Cloud Application Conversion
Secure and Controlled Access
Fast Performance
Active Directory Domain Services Connectivity
Multi-Factor Authentication (MFA)

Product: Virtual Office (Full Remote Desktop)
Cost Per User: $75 to $125+/month
Comments: Cloud virtual offices are fully remote desktops or “Desktop as a service” where your local computer connects to cloud infrastructure. The cloud “workspace or desktop” allow for maximum mobility, uptime, and scalability. A company cloud infrastructure moves your company’s computers, applications, and users into a “work from anywhere” solution that is secure, fast, and stable. This cost is for cloud resource consumption only (CPU, Memory, Hard drive, & Networking). Additional services recommended as with any physical or virtual workstation.

Full Remote Desktop Virtual Office
Work from Anywhere on any device
Web Desktop Functionality (HTML5)
Fast Performance

Cloud systems are fully scalable and can be adjusted to meet your needs. Please contact us to build your company cloud and virtual office solution today!

Website Platform, Maintenance, & Update Services: $175 to $2000+/month

24×7 Chat & Email Technical Support
Business Hours Phone Support (8am-5pm CST, M-F)
20+ Web Expert Support Team
Unlimited existing page edits (image and photos – Premium Only)
$1500+ per year in Premium WordPress Plugins
Hosted in Google’s Lightning FAST Data Centers
Automated Daily Backups
Monthly “Proof of Performance” Reports
Digital Marketing & Analytics Portal
Reputation Management Tool
Listing Management Tool
Social Marketing Automation Tool
Advertising Intelligence Tool
Customer Review Tool
Domain Name Renewal and DNS Record Management
Add new design or new structure (new pages)

Online Marketing, SEO, and other business growth services available!

Cost per user: -$50/month
Requirements: Only applicable if full-time dedicated internal IT is active and company headcount is over 50. Typical engagement of co-managed IT requires a clear separation of responsibilities and the options are either management of “Infrastructure” or “End Users (Helpdesk)”. Both include full cybersecurity. 

Tools, Engagement, and Access

Weekly engagement meetings (up to 15 minutes)
Access to the all powerful IT Toolbox
Microsoft Teams Direct Communication Access for internal IT staff
IT Tooling and Learning Opportunity Reminders (Ongoing Training Path)

Reports
All monthly and quarterly reports delivered automatically to internal IT for analysis.
Yearly Various IT environment centric reports (Examples: Share Permission Report by Computer, Share Permission Report by User, SQL Server Assessment Reports, Network Assessment Reports, Security Assessment Reports, etc…)

In a co-managed environment, we supercharge internal IT with best in class IT tools and provide gap coverage as needed. We provide teamwork, comradery, and advisory conversation to keep your internal IT engaged (and happy!). 

More Users than computers? No problem! We will create a special line item to cover these users that cover generic user specific items such as password managers, online backup space, security awareness training, email security, cloud security monitoring, and many other items required to secure an end user that has access to company assets. 

Cost per user: $35/month (replaces standard user cost per month – Can be used on any support plan)
Requirements: Any users above device counts (workstations/servers) will be applicable to this monthly user rate. 

Great for staff that share computers or only use tablets/smartphones (no computer usage). This is designed to ensure ALL staff have an excellent and simple support experience when they need it. 

More computers than users? No problem! We allow up to 2 computers per user. If you are above this ratio, then we add phantom users to cover the cost to maintain, secure, and monitor these additional devices. 

Per user discount based on total user count tier: Can be applied to the Premium or Compliance Support plans only. Discounts apply to all users.

Tier 1 (0-49 users) = $0/month per user
Tier 2 (50-99 users) = -$15/month per user
Tier 3 (100+ users) = -$25/month per user

Term Pricing: Increasing or decreasing your agreement term will change the price of your agreement anywhere between $10/user to $50/user (savings or additional). Three year pricing is shown, going a longer term reduces your cost per user, decreasing your term commitment increases your cost per user. 

IT Support plans are designed to manage and support company infrastructure utilizing the prebuilt “off the shelf” functionality and features. The moment custom code or third-party integrations are added, the software is now considered “enhanced”. This is where our standard IT support scope ends and our professional services begin. Common professional service scopes relate to design, development, administration, research, troubleshooting, and testing of enhanced software.

Professional services often include specialty scopes that operate within a database, website, or cloud service.

We offer simple pricing solutions based on term commitment and volume for our support programs. We offer no hassle, no haggle pricing. 

Call us today to start the conversation at 651-400-8567

Cost: $187.50/hr (active support) or $250/hr (no active support)
Minimums (active support): 4 Hours Per Month, 1 Year Term
Minimums (no support): 8 Hours Per Month, 1 Year Term

Requirements: Documentation platform required ($50/month) and documentation time is billed separately as needed. Based on availability. Routine onsite visit schedules are HIGHLY recommended to ensure a routine cadence of support. Routine visits reserve a specific time and day each week or month for your business. Drive time included in time utilized. Emergency on-demand appointments are billed at 2X rates. Drive time is part of time tracking. Additional hours billable above and beyond purchased time. Standard business hours only, after hours is billed at 2X rates. 

SLA: Active IT Support (4 hour scheduling and Best Effort), No Active IT Support (24 hour scheduling minimum and Best Effort)

Onsite Services Provided

New Device Deployments
On Premise Troubleshooting
Professional Wiring solutions
End User Physical Follow-up
Physical Site Inspections

Onsite services are often referred to as “boots on the ground” or BOTG. 

Any service not included can be provided at an hourly rate. This is not an exhaustive list.

Cost: $187.50+/hr ($250+/hr regular) – Standard Business Hourly Rate. Note, Some services have a higher cost (specialized, after hours, emergency, etc…)
Discount: 25% Off Labor

Professional Services
Onsite Services (Boots on the Ground)
After-Hours Support
Programming
Database Services

Any service not included can be provided at an hourly rate. This is not an exhaustive list.