Our clients get more value and work better with their tech by following our proven IT strategy. We have a clear guide that shows which technologies are supported and approved. This helps us and our clients understand each other better and work towards improving tech integration, productivity, support, and security.
We work together with you to provide the best IT experience possible. As partners, we each have our roles in making sure this happens. Our guide helps explain this partnership and what we expect from you when investing in technology. Even though tech can be complex, we have basic rules that help prevent problems, boost employee productivity, and quickly get things back on track if something goes wrong.
Check out the different sections below for more details.
FIREWALL

Manufacturer: Fortinet
Age: Less than 5 Years old
Security Subscription needs to be current.

Manufacturer: Sonicwall, WatchGuard, Cisco
Age: Less than 5 Years old
Security Subscription needs to be current.

Manufacturer: ISP provided router, Consumer grade router
Age: Greater than 5 Years old
Does not have IDS\IPS capabilities
PHYSICAL SWITCH

Manufacturer: Fortinet
Age: Less than 5 years old, 100/1000 or higher
Switches need to have the ability to be managed

Manufacturer: Dell, HP, Sonicwall, Cisco, Ubiquiti
Age: Less than 7 years old, 100/1000 or higher
Switches need to have the ability to be managed

Manufacturer:Consumer grade
Age: Only support1s 10/100
No management capabilities
WIRELESS ACCESS POINT

Manufacturer: Fortinet
Age: Less than 5 years
WAP’s need to have the ability to be managed/accessed remotely

Manufacturer: Aruba, Sonicwall, Cisco, Ruckus, Xirrus, Ubiquiti
Age: Less than 5 years
WAP’s need to have the ability to be managed/accessed remotely

Manufacturer: Consumer Grade
Age: Older than 5 years
No Management Capabilities
Uninterruptable Power Supply (UPS)

Manufacturer: APC
Age: Less than 5 years
Required network card for remote access, alerting and power management

Manufacturer: Dell, Eaton, Cyberpower, HP, Liebert, Tripp Lite, Emerson
Age: Less than 5 years

Manufacturer: Consumer grade
Age: Greater than 5 years
No management capabilities
WORKSTATION OPERATING SYSTEM

Manufacturer: Microsoft Windows 11 Professional & Newer
Age: Still under active support by Microsoft
Licensing: SPLA, Volume, Enterprise, non-OEM

Manufacturer: Microsoft Windows 10 Pro & Home (or newer), Apple macOS 12 (Monterey or newer)
Age: Still under active support by Microsoft
Licensing: Any

Manufacturer: Microsoft Windows 8/7/XP and older, Linux OS
Age: Past EOS
SERVER OPERATING SYSTEM

Manufacturer: Microsoft Server 2019 & Newer
Age: Still under active support by Microsoft
Licensing: SPLA, Volume, Enterprise, non-OEM

Manufacturer: Microsoft Server 2016 and SBS Versions (or newer)
Age: Still under active support by Microsoft
Licensing: Any

Manufacturer: AS400, Linux
Age: Past EOS (server 2012R2 and older)
PHYSICAL SERVER

Manufacturer: Dell
Age: Less than 5 years old
Production servers need to be under hardware warranty from manufacturer

Manufacturer: IBM, HP
Age: Less than 5 years old
Production servers need to be under hardware warranty from manufacturer

Manufacturer: Whitebox, end user assembled
Age: Greater than 5 years
No hardware warranty
STORAGE AREA NETWORK (SAN) or NETWORK ATTACHED STORAGE (NAS)

Manufacturer: Dell PowerVault, Synology
Age: Less than 5 years old
Production SAN’s need to be under hardware warranty from manufacturer

Manufacturer: Dell/EMC, Dell/EqualLogic’s, IBM DS Series, HP, Lenovo, Qnap, Buffalo
Age: Less than 5 years old
Production SAN’s need to be under hardware warranty from manufacturer

Manufacturer: Consumer grade
Age: Greater than 5 years
No hardware warranty
HYPERVISOR

Manufacturer: VMware
Age: Supported version from manufacturer, but recommended to stay current for performance & security

Manufacturer: Microsoft, Zen Server
Age: Supported version from manufacturer, but recommended to stay current for performance & security

Manufacturer: Linux Based Hypervisor
CLOUD FILE AND FOLDER

Manufacturer: Microsoft Onedrive, Microsoft SharePoint

Manufacturer: Sync and Share, ShareaFile, Google Drive, DropBox Business

Manufacturer: Consumer Grade
EMAIL PROVIDER

Manufacturer: Microsoft 365

Manufacturer: Microsoft Exchange (on prem), Google Workspaces

Manufacturer: Consumer Grade (yahoo, gmail, outlook), Any POP3/IMAP email service provider
LINE OF BUSINESS APPS

Age: Supported version from manufacturer, and be supported on ‘Approved Server & Workstation Operating Systems’
Must have software maintenance and support contract

Age: Supported version from manufacturer
Must have software maintenance and support contract

Manufacturer: Self-developed software
Age: Software that is not approved to run on installed OS
DESKTOP / LAPTOP

Manufacturer: HP
Age: Less than 5 years
Recommended warranty for at least 3 years, but not required for desktop/laptops. OS under active support by Microsoft.

Manufacturer: Dell, Lenovo, Apple
Age: Less than 5 years
Recommended warranty for at least 3 years, but not required for desktop/laptops. OS under active support by Microsoft.

Manufacturer: Retired desktop machines with unsupported OS or Linux OS
Age: Greater than 5 years
Machine that are not running Pro or Enterprise Licenses
THIN CLIENTS

Manufacturer: HP
Age: Less than 7 years
Must have central management capabilities.

Manufacturer: Dell, Lenovo, Wyse, ZERO Client
Age: Less than 7 years
Must have central management capabilities.

Manufacturer: Retired desktop machines with unsupported OS or Linux OS
Age: Greater than 7 years
Does not have central management