Client Type: Residential, Home Users, Consumers
Role: BreakFix Team
Coverage: Includes Support & Software (see tabs below)
Response: Next Business Day (24 hr scheduling minimum, best effort)
Available: Instore/Phone/Remote Support (10am-6pm, M-F)
Type: Reactive
Discount: 25% Off Labor
Hourly Rate*: $112.50/hr (only applicable for non-covered services, hourly price includes 25% discount provided to partners/members)
Term: Monthly (annual payment options available)
Need More? Faster? Better? Checkout the “UPGRADES” Section. If you’re a business, please consider a business support plan. All alerts are managed by the home user. It is the responsibility of the home user to inform their support team if they need assistance.
*NOTE: Businesses on a home support plan will be charged business hourly rates for all remote support provided. Business rates are approximately $150/hour (after 25% discount) higher than home user support rates due to complexity, training, and liability reasons.
Residential (home user) Remote Support Team (10am-6pm, M-F)
Service Center (10am-6pm, M-F)
Consulting Team (9am-4:30pm, M-F)
Business Helpdesk (8am-4:30pm, M-F)
24×7 Network Operations Center (NOC)
24×7 Emergency OnCall
24×7 Helpdesk
24×7 Security Operations Center (SOC)
24×7 Security Information and Event Monitoring (SIEM)
Boots on the Ground
Executive Consulting
Project Services (adds, moves, changes)
Compliance
Web & Marketing
VoIP
Upgrade(s) Available
VIP Premium
Are you a business user? Check out our business plans. They’re designed to meet the security, compliance, and support requirements of any business.
Unlimited PC remote support*
Unlimited Service Center Repairs (Instore)
Upgrade(s) Available
VIP PREMIUM
Business Support Plan
*Remote tech support appointments are limited to 1 hour per day. Additional support sessions can be purchased at an hourly rate.
*NOTE: Businesses on the home experience are excluded from remote support coverage. They WILL receive limited service center coverage (rebuild computers, labor covered on hardware repairs, computer clones, diagnostics, and data transfers are included). Businesses on a home experience are required to have VIP premium as a minimum plan. All businesses are highly encouraged to choose a business support experience to enable the recommended experience and security. Business clients work with the consulting team (this is why VIP Premium is required for Businesses on a Home Experience Support Plan).
Malware, Virus, Spyware, & Adware Protection
Ransomware, CryptoJacking & Exploit Protection
Harmful Website Protection
Windows Updates and 3rd Party Patch Management
Content & URL Filtering
Advanced Patch Management (CVSS/CVE Vulnerability)
Security Awareness Training Platform (weekly micro-trainings), Monthly Security Newsletters, and Annual cybersecurity certification course.
Upgrade(s) Available
Application Allowlisting
50GB of Online Backup
Hard Drive Failure Monitoring
Upgrade(s) Available
Device Encryption
Zero Trust Password Manager
Upgrade(s) Available
Dark Web Password Breach Monitoring
VIP Premium Upgrade
Cost: +$10/month (per pc)
Requirements: All Computers on Account must be on VIP Premium
MORE ACCESS: Direct Access to Priority Home User Support with 9AM Access
MORE MONITORING: Darkweb Password Breach Monitoring
NOTE: This is NOT a business support experience. This is tailored towards the home user experience. If you want a business experience, please review our business support options (earlier support times, ondemand support, documentation, and so much more!).
NOTE 2: This is the minimum level of experience that a business choosing a home support plan can have. This allows for several items that improve the experience as well as enables the consultant team to work with your business.
MORE AWARE: Identity Protection, Single (+$10/mo), Family (+$20/mo)
MORE MONITORING: Darkweb Password Breach Monitoring (+$3/mo)
MORE CONTAINMENT: Endpoint Device Encryption (+$5/mo)
MORE PRODUCTIVE: Microsoft Office – per user up to 5PCs (+$12/mo)
MORE PRIVACY: VPN – Up to 5 devices (+$10/mo)
NOTE: More Prevention, More Monitoring, More Secure are included in VIP Premium
And so much more! Call 651-400-8567 to discuss MORE, FASTER, & BETTER
Networked Device Support
Computer Training
Business Software Support
Business Support Hours (8am)
On-Demand Support
Rush Services
Any service not included can be provided at an hourly rate. This is not an exhaustive list. If you’re a business, consider a business support plan. Other solutions can be purchased on a “pay as you go” basis. Contact an IT Expert at 651-400-8567 to discuss your options.