b. Nonpayment. Any undisputed fees that remain unpaid for more than thirty (30) days from the due date will accrue interest on the outstanding balance at a rate of 1.5% per month or the maximum rate permitted by applicable law, whichever is lower. We reserve the right to assess an administrative fee of $195 per month to cover the costs associated with collection efforts. We may, at our discretion and without prior notice, suspend part or all of the Services if undisputed fees are not paid on time. During any period of suspension, monthly or recurring charges (if applicable) will continue to accrue. Disputes related to fees must be submitted in writing within sixty (60) days of the date the applicable service was provided or the date the invoice was paid, whichever is later. Failure to do so waives your right to dispute those fees. If service is suspended due to nonpayment, a reconnection fee may apply. This fee will be the greater of $50 or 10% of the applicable monthly recurring charges.
f. Schedule of Payments. We require automatic payment for all invoiced fees via ACH or by your credit card number that we keep on file. If you authorize payment by credit card and ACH, then the ACH payment method will be attempted first. If that attempt fails for any reason, then we will process payment using your designated credit card. In limited cases, manual payment methods may be approved by our finance team. These methods are subject to additional processing fees and workflow coordination costs. For full terms and fees related to unsupported or manual payment methods, including one-time and ongoing processing charges, please refer to Section h: Unsupported Payment Methods.
i. ACH. When enrolled in an ACH payment processing method, you authorize us to electronically debit your designated checking or savings account for any payments due under the Quote. This authorization will continue until otherwise terminated in writing by you. We will apply a $75.00 service charge (or the maximum amount permitted by law, whichever is less) to your account for any electronic debit that is returned unpaid due to insufficient funds or due to your bank’s electronic draft restrictions.
ii. Credit Card. When enrolled in a credit card payment processing method, you authorize us to charge your credit card, as designated by you in our payment portal, for any payments due under the Quote. For each credit card transaction, a 4% adjustment will be added to the applicable invoice to accommodate the preferred pricing established with ACH.
h. Unsupported Payment Methods. We support payment by ACH, credit card, and debit card through our secure automated billing system. If you choose to pay using an unsupported method such as paper checks, Bill.com, or third-party platforms that do not integrate with our systems, a manual processing fee will apply. The first payment processed using an unsupported method will incur a $97.50 administrative fee to cover setup, reconciliation, and coordination. Each additional manual payment using the same method within the same calendar month will incur a $48.75 fee to cover continued handling and reconciliation. A single manual payment covering multiple invoices will only incur one processing fee. These fees reflect the additional time and resources required by our finance team. Invoices will be delivered in advance through the “Advance Invoice Delivery” option, but the original due date will remain unchanged. The use of unsupported payment methods must be approved by our finance team. You are responsible for ensuring timely payment. Delays caused by third-party platforms do not affect due dates or waive applicable late fees. Continued use of unsupported payment methods may result in additional charges or loss of eligibility for flexible billing options. We recommend using supported payment methods to avoid added costs and ensure automated processing.
Notice of Changes: We may update these Terms of Service from time to time. When we make changes, we will revise the “Effective Date” listed and post a summary of material changes in this Change Log. It is your responsibility to review these Terms periodically. Continued use of our services after any changes indicates your acceptance of the updated terms.