❓What website maintenance activities are included in my Business Growth Platform service? #
Our Business Growth Platform includes a powerful combination of maintenance, security, performance, and support tools. This section outlines what’s included by default and what’s available upon request.
🩺 Site Health & Plugin Updates #
- Weekly plugin and theme updates
- Manual plugin updates are available upon request
- Quarterly backend and WordPress core updates
- Basic checks are performed during major platform updates
- Monitoring for broken links and minor bugs
- Daily uptime monitoring with emergency response if the site goes down
- Reactive support: if you report an issue, we prioritize resolution.
- If you notice something broken or offline, please submit a request — we’ll prioritize restoring your site quickly while minimizing disruption
- Built-in performance dashboard for tracking speed and visitor metrics
⚡ Site Speed Improvements – Tools Included, Tuning available #
- Platform includes speed commercial premium tools like WP Rocket, Smush Pro, and a global CDN
- Clients may tune these settings or Performance tuning available on request (hourly rate applies)
- Site speed is monitored in the Website Pro Dashboard
🔒 Security Protection
#
🔗Learn more here –> Security Layers
- DNS-level security with Cloudflare Web Application Firewall (WAF)
- Bot traffic filtering and DDoS protection at the DNS level
- Google Cloud server-level protection
- SSL certificate included with HTTPS enforcement (Automatically renewed every 90 days)
- Malware scanning and basic threat protection using Defender Pro
- Site-level scanning (via Defender Pro) is available but must be enabled upon request
- Clients are welcome to use their own security plugins, though we recommend one trusted solution per category
- Malware cleanup is supported as needed if scanning is enabled
💾 Backups – Daily (Automated) + On-Demand Manual Snapshots #
- Daily automated backups with one-click restore are performed through the Google Cloud Platform
- Manual backups are not done by default, but can be created:
- Upon client request
- At the team’s discretion before major changes or plugin work
- Sites can be restored quickly via one-click recovery
- Redundant storage through Google Cloud infrastructure
🛠️ Tech Support & Troubleshooting #
- Urgent support if the website goes offline
- Bug fixes and plugin issue resolution
- Minor revisions to existing content (images, text, links) based on site size
📈 SEO Support – Tools Provided, Strategy Not Included #
🔗Learn more here –> SEO Solutions
- Access to Rank Math SEO Pro is included for on-site SEO control
- SEO guidance, keyword planning, or audits are not part of the standard plan
- Clients can manage SEO directly or work with an external SEO partner
❓What happens if I need services that aren’t included in the standard website maintenance? #
Certain services fall outside of what’s included in our Business Growth Platform maintenance plan. These are typically more advanced, time-intensive, or strategic in nature. Examples include:
⚙️ Services That May Incur Additional Time: #
- Manual SEO audits or advanced keyword tuning
- Custom speed optimization or performance tuning
- New feature or integration setup (e.g., review feeds, booking tools, CRMs)
- Review feed automation and social media post syncing (Website Connect)
- Monthly manual audits or website coaching/training sessions
- Website redesigns or layout restructuring
These tasks are scoped and billed based on the time required. We do not list pricing publicly because each request is unique — however, Managed IT clients receive a preferred partner rate that’s 25% off our standard hourly rate for business support services.
🔗 Helpful Links: #
To request support or get an estimate, use our dedicated request form:
🔗 Submit a Website Support Request »
