Your organization deserves dependable technology, strong security, and responsive support. Choose a modern, complete flat rate IT department with all labor included or choose a modular security membership with variable support costs that fits your current needs. We offer three flexible options to fit your needs and budget.
| Feature | Complete | Security Only | Break/Fix |
|---|---|---|---|
| Labor Included | ✅ Yes (support, advisory, project, onsite) | ❌ No (preferred rate) | ❌ No (standard rate) |
| Support Desk | ✅ Yes (24/7) | ❌ Billed | ❌ Billed |
| Security Coverage | ✅ Full | ✅ Modular | ❌ None |
| Cyber Warranty | ✅ $100K | ✅ $25K (device security required) | ❌ None |
| Ticket Minimum | ✅ No | ❌ Yes (30 min, 1 hour for quarterly review) | ❌ Yes (1 hour) |
| Non-Member Fee | ✅ No | ✅ No | ❌ Yes ($50) |
This required quarterly ticket is part of our proactive security and IT standards. It is billed at 1 hour per quarter and is normally completed without client involvement. If desired, clients may request up to one 15-minute meeting each quarter at no additional cost. This quarterly security review is separate from, and does not replace, any standard per-ticket minimum billable charge for reactive support services.
Proactive Security/Backup Review Frequency
Business Members with flat-rate coverage receive proactive checks monthly or more frequently as needed at no additional cost. Business Members without flat-rate labor coverage receive a minimum of one proactive security review per quarter.
Best for: Teams that want full IT/Cyber department coverage with predictable costs or internal IT that want simple full flat rate coverage.
Why choose this plan?
Best for: Teams focused on security with internal IT or budget-sensitive
Why choose this plan?
Best for: Occasional support only and Rare break/fix situations
Why choose this plan?
Membership is optional, but strongly recommended. Non-members pay standard hourly rates plus a $50 fee per ticket with a one-hour minimum. Only members are approved to purchase security and backup services.
Yes. Plan 2 can be a strong starting point for organizations that have never had an internal IT department, an outsourced IT provider, or a dedicated IT budget. It helps establish a solid foundation while keeping initial costs more flexible. When you are ready for broader coverage and more predictable monthly costs, you can move to Plan 1. Depending on support needs and usage, it is possible for total costs under Plan 2 to exceed the cost of Plan 1. Please also note that any upgrade will start a new agreement term.
Yes. Plan 1 includes onsite support after remote triage. Plan 2 provides onsite support at preferred labor rates.
Plan 2 allows complete modular customization. You can add security to what you already have setup.
Yes. Plan 1 includes 24/7 support. Plan 2 receives priority scheduling during business hours (M-F, 8am-4:30pm)
No. It enhances internal IT by adding coverage, advanced security, support desk capacity, and project bandwidth.
No. All labor is billable at the preferred rate in Plan 2.
Plan 2 has a minimum monthly spend commitment of $247/month (3 Year Membership + 3 workstation minimum). Plan 1 includes a minimum of $747/month, which aligns with industry standards for fully managed IT and cybersecurity programs. These minimums ensure we can deliver reliable, secure, and well-maintained environments with the level of consistency clients expect. Most IT and cybersecurity providers set similar monthly minimums, typically ranging from $500 to $1,000 per month for recurring services (not including hourly repair work).
Talk with our team today and we will help you choose the plan that fits your goals, budget, and technology roadmap.
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