This article applies to home and residential clients. It explains billing expectations, how cancellations work, and how to make changes to your services.
For any cancellation, please submit your request by the 25th of the month for it to take effect in the next billing cycle.
You can request cancellation in any of the following ways:
Coming soon: A dedicated cancellation form to make this even easier.
Residential plans do not include automated monthly coverage reports. Business clients receive separate reporting due to the differences in environment size, complexity, and billing structure.
Submit a cancellation request by the 25th of the month by email, phone, or through our website contact form. A dedicated cancellation form is coming soon.
Requests submitted after the 25th are typically processed for the following billing cycle. Submitting by the 25th is the best way to ensure the change applies to the next cycle.
Yes. You can add services at any time. Most add-ons are month-to-month unless otherwise stated or prepaid in advance.
Most residential services are month-to-month. If an item is prepaid or has a term, it will be clearly communicated before purchase.
No. Residential plans do not include automated monthly coverage reports. Business clients have a separate policy and reporting process.
Yes. As we improve the client experience, billing workflows may evolve. If timelines change, we will update this page.
If you have questions about your billing, plan, or service options, contact our team and we will help you quickly.
