EasyITGuys schedules appointments for both residential and business clients. Different teams may handle different appointment types depending on the service needed. Appointments can be scheduled online at easyitguys.com/book or by calling our team. In many cases, same-day or “right now” appointments may also be available.
To schedule any appointment, the following are required:
Appointments cannot be confirmed without a valid payment method. If payment information is not provided, the appointment will be canceled. For non-member support appointments, a 15-minute deposit is required to reserve the time. This deposit is non-refundable, but it can usually be applied to another service if the original issue is resolved before the appointment. The free 15-minute Meet & Greet does not require a deposit.
Clients receive:
Members receive 25% off standard hourly rates.
For clients who may need support more than once, membership often provides the best pricing and a smoother overall service experience.
Most non-member appointments require a non-refundable 15-minute deposit to reserve time with our team and help us keep appointment availability fair for all clients. If your original issue is resolved before the appointment, that deposit can usually be transferred to another service of your choice.
Please be available at the scheduled appointment time. If a client does not join, answer, or respond within 7 minutes of the appointment start time, the appointment may be canceled as a no-show.
Whenever appropriate, clients should be encouraged to consider a membership for better pricing, added value, and a smoother service experience.
Why do I need an account to schedule?
An account helps us route you to the right team, track appointment details, and manage communication, billing, and service history accurately.
Why is a non-refundable deposit required for some appointments?
For most non-member appointments, a 15-minute deposit is required to reserve dedicated time with our team and help keep scheduling fair and available for all clients. If the original issue is resolved before the appointment, the deposit can usually be applied to another service of your choice.
What if my issue is resolved before the appointment?
That is okay. In most cases, the appointment can be rescheduled or the deposit can be applied to another service need. The initial 15-minute deposit remains non-refundable because it reserves technician time but can be transferred to a new service within 30 days. After 30 days, the deposit is forfeited.
Why is a payment method required?
A payment method on file is required before an appointment can be confirmed and helps avoid delays at the time of service.
Do members receive discounted pricing?
Yes. Members receive 25% off standard hourly rates, along with additional value depending on the membership.
What if my issue is resolved before the appointment?
That is okay. In most cases, the appointment can be rescheduled or the deposit can be applied to another service need. The initial 15-minute deposit remains non-refundable because it reserves technician time.
What reminders will I receive?
You will receive an initial confirmation, a 24-hour reminder, and a 1-hour reminder.
What happens if I miss the appointment?
If you do not join or respond within 7 minutes of the start time, the appointment may be canceled as a no-show.
Are residential and business appointments handled the same way?
Not always. Different teams may handle residential and business appointments to make sure the right support is provided.
