EasyITGuys schedules remote, service center, and onsite appointments for residential and business clients. Different teams may handle each appointment depending on the location, service needed, and technician qualifications. Appointments can be scheduled online at easyitguys.com/book or by contacting our team. Appointment availability depends on the service type, client location, technician availability, and scheduling priority.
To schedule any appointment, the following are required:
Appointments cannot be confirmed without a valid payment method. If payment information is not provided, the appointment will be canceled. For non-member support appointments, a 15-minute deposit is required to reserve the time. This deposit is non-refundable, but it can usually be applied to another service if the original issue is resolved before the appointment within 30 days. After 30 days, the non-refundable deposit is forfeited and cannot be transferred. The free 15-minute Meet & Greet does not require a deposit.
Clients receive:
| Service Type | Standard Rate |
|---|---|
| Remote support | Based on the applicable residential or business support rate |
| Service center support | Based on the applicable residential or business support rate |
| Onsite support | $245 per hour |
Members receive a 25% labor discount and may receive lower service minimums or included support depending on their membership or business support plan. Travel time is billable for onsite appointments.
EasyITGuys provides remote, service center, and onsite appointments. Scheduling depends on the service needed, the correct team or technician, client location, appointment length, and availability. Remote and service center appointments are scheduled based on the earliest appropriate opening. The scheduling levels below primarily explain how quickly an onsite field support technician can arrive at a home or business.
| Service Type | How It Is Scheduled |
|---|---|
| Remote support | Scheduled with the appropriate remote support team based on availability and urgency |
| Service center | Scheduled at the appropriate service center based on availability and the work needed |
| Onsite field support | Scheduled based on technician availability, location, travel, qualifications, and priority |
| Onsite Scheduling Level | Typical Arrival | Scheduling Charge |
|---|---|---|
| Standard | Within 3 business days | No rush scheduling fee |
| Rush | Within 1 to 2 business days | $50 rush scheduling fee |
| Emergency | Same day, typically within 1 to 24 hours | Applicable emergency labor rates |
Scheduling charges and labor rates are separate. Planned after-hours work is billed at 1.25× the applicable rate. Unexpected emergency after-hours work is billed at 2× the applicable rate.
Standard onsite scheduling is typically within three business days. This generally means the field support technician arrives on the third business day after the request is accepted. This scheduling period allows our team to coordinate the correct technician, location, travel requirements, equipment, and expected appointment length.
A $50 rush scheduling fee may be added when onsite service is needed within one to two business days. A technician may sometimes arrive the next business day, although arrival on the second business day is more common. Rush scheduling prioritizes coordination of the onsite visit but does not guarantee a specific arrival date or time.
Emergency onsite scheduling is for same-day field support. A technician typically arrives within 1 to 24 hours after the request is accepted. Many emergency onsite visits occur within 4 to 8 hours. A technician may sometimes arrive in as little as 1 hour. Longer response times are uncommon but may occur in rural locations, during severe weather, or when the appropriate technician is already assisting another client. Emergency onsite scheduling is always subject to availability. Applicable labor, travel, and after-hours charges are billed separately.
| Client Type | Pricing and Minimums |
|---|---|
| Member | Preferred pricing and lower service minimums based on the membership or support plan |
| Non-member | Standard pricing and a two-hour minimum per request or ticket |
Members receive a 25% labor discount and may receive lower appointment minimums, included support, or additional scheduling benefits depending on their membership or business support plan. Non-members have a two-hour minimum for each support request or ticket. The minimum applies to the support session even when the work is completed in less than two hours. The $50 rush scheduling fee is separate from labor charges and applies only when rush onsite scheduling is requested and available. For clients who need support more than once, membership generally provides better pricing, lower minimums, and a smoother support experience.
Most non-member appointments require a non-refundable 15-minute deposit to reserve time with our team and help us keep appointment availability fair for all clients. If your original issue is resolved before the appointment, that deposit can usually be transferred to another service of your choice within 30 days. After 30 days, the deposit is forfeited and can no longer be utilized.
Appointment times and onsite arrival windows are estimates and are subject to availability. The service needed, technician qualifications, travel distance, weather, existing emergencies, and rural locations may affect scheduling. Our team will communicate material scheduling changes as soon as reasonably possible. Please be available at the scheduled appointment time. If a client does not join, answer, or respond within 7 minutes of the appointment start time, the appointment may be canceled as a no-show.
Whenever appropriate, clients should be encouraged to consider a membership for better pricing, added value, and a smoother service experience.
Non-Members can ONLY use a credit card and will be subject to the 3.99% convenience service charge.
Members can use either Echeck (no convenience service charge) or credit card.
Why do I need an account to schedule?
An account helps us route you to the right team, track appointment details, and manage communication, billing, and service history accurately.
Why is a non-refundable deposit required for some appointments?
For most non-member appointments, a 15-minute deposit is required to reserve dedicated time with our team and help keep scheduling fair and available for all clients. If the original issue is resolved before the appointment, the deposit can usually be applied to another service of your choice.
What types of appointments can I schedule?
EasyITGuys offers remote, service center, and onsite appointments. The correct appointment type depends on the work needed, client location, equipment involved, and the team or technician required.
How quickly can someone come onsite?
Standard onsite scheduling is typically within three business days. Rush scheduling is typically within one to two business days and includes a $50 rush scheduling fee. Emergency scheduling is for same-day service and is typically completed within 1 to 24 hours. All scheduling is subject to technician availability, location, and the type of work requested.
Does the $50 rush fee pay for the onsite work?
No. The rush fee pays for accelerated scheduling and coordination. Labor, travel time, equipment, and other applicable service charges are billed separately.
Does rush scheduling guarantee next-day service?
No. Rush scheduling prioritizes the request and typically provides onsite service within one to two business days. Next-day service may be available, but day-two arrival is more common.
How quickly does emergency onsite service arrive?
Emergency onsite visits commonly occur within 4 to 8 hours. A technician may arrive in as little as 1 hour, but scheduling can take up to 24 hours depending on availability and location.
What is the non-member service minimum?
Non-members have a two-hour minimum for each support request or ticket. Members receive lower minimums and preferred pricing based on their membership or support plan.
What if my issue is resolved before the appointment?
That is okay. In most cases, the appointment can be rescheduled or the deposit can be applied to another service need. The initial 15-minute deposit remains non-refundable because it reserves technician time but can be transferred to a new service within 30 days. After 30 days, the deposit is forfeited.
Why is a payment method required?
A payment method on file is required before an appointment can be confirmed and helps avoid delays at the time of service.
Do members receive discounted pricing?
Yes. Members receive 25% off standard hourly rates, along with additional value depending on the membership.
What if my issue is resolved before the appointment?
That is okay. In most cases, the appointment can be rescheduled or the deposit can be applied to another service need. The initial 15-minute deposit remains non-refundable because it reserves technician time.
What reminders will I receive?
You will receive an initial confirmation, a 24-hour reminder, and a 1-hour reminder.
What happens if I miss the appointment?
If you do not join or respond within 7 minutes of the start time, the appointment may be canceled as a no-show.
Are all appointments handled the same way?
No. Remote, service center, and onsite appointments may be handled by different residential, business, web, or field support teams. This helps ensure the appointment is assigned to the correct team based on the work, location, training, and service requirements.
