IT appointment scheduling with EasyITGuys is available for residential and business clients across remote, service center, and onsite support. Different teams support different client types and service needs. This guide explains how appointments are scheduled, what to expect, and how regular-hours, rush, emergency, and after-hours service are handled.
Residential and business clients are supported by different Operations teams. These hours determine when normal appointment management and coordination are included as part of the service.
| Client Type | Regular Operations Hours |
|---|---|
| Business | Monday–Friday, 8:00 AM–4:30 PM Central |
| Residential | Monday–Friday, 10:00 AM–6:00 PM Central |
When support takes place during the applicable team’s regular Operations hours, normal appointment coordination and management are included. The client is billed for the technician performing the support work and any other applicable labor, travel, equipment, or service charges.
Some service requests involve more than one person. The technician performs the technical work. Operations manages the request and may coordinate scheduling, communicate with the client, work with field support personnel or partners, assist with escalation, and help keep the appointment moving toward completion. When Operations staff are required to actively work outside their regular schedule, their time becomes billable in addition to the technician’s time. These are separate roles performing separate work on the same client request.
An appointment is considered after-hours when support takes place outside the applicable residential or business Operations schedule. If Operations staff are needed after hours to coordinate the technician, communicate with the client, assist with troubleshooting, manage an escalation, or otherwise actively support the request, that Operations time is also billable. The technician bills for the work being performed while Operations bills for the active management and support it provides.
Emergency service has separate emergency pricing. When emergency field support is required, the applicable emergency rate is used for the field support work rather than the planned 1.25× after-hours field rate. Any Operations time required outside regular hours remains separately billable at the applicable after-hours rate.
Before a billable appointment can be confirmed, the client must have:
If the required payment method is not provided before the appointment, the appointment may be canceled. Most non-member support appointments also require a deposit equal to the first 15 minutes of service. The deposit is non-refundable because dedicated appointment time is being reserved. If the original issue is resolved before the appointment, the deposit can usually be transferred to another service need within 30 days. After 30 days, the deposit is forfeited and cannot be transferred.
The free 15-minute Meet & Greet appointment does not require a service deposit.
Once an appointment is scheduled, clients receive:
Please review appointment confirmations and reminders for the scheduled date, time, appointment type, and any preparation instructions.
| Client Type | Standard Hourly Rate |
|---|---|
| Residential | $195 per hour |
| Business | $245 per hour |
Applicable taxes, travel, convenience charges, scheduling charges, after-hours adjustments, emergency adjustments, equipment, and other approved service costs are billed separately when applicable.
Membership provides preferred support pricing and lower service minimums. Non-members can still request one-time break/fix support when available.
| Service Detail | Member | Non-Member |
|---|---|---|
| Hourly pricing | 25% off applicable standard labor rates | Standard labor rates |
| Minimum per support ticket | 30 minutes (1 hour for onsite support) | 60 minutes (2 hours for onsite support) |
| Scheduling | Preferred scheduling based on availability | Standard availability |
IT appointment scheduling is available for remote, service center, and onsite support. The correct appointment type depends on the work needed, the client location, the equipment involved, and the team or technician required.
| Service Type | How It Is Scheduled |
|---|---|
| Remote support | Scheduled with the appropriate residential or business support team based on the work needed and availability. |
| Service center | Scheduled with the appropriate service center team based on availability and the work required. |
| Onsite field support | Scheduled based on location, technician qualifications, travel, availability, expected appointment length, and scheduling priority. |
Same-day or “right now” support may be available for remote or onsite break/fix requests depending on the service needed and available staff. Clients can check current scheduling options at easyitguys.com/book or contact our team.
Onsite scheduling is divided into Standard, Rush, and Emergency service. These levels describe how quickly the client needs a field support technician onsite.
| Scheduling Level | Requested Timing | Pricing |
|---|---|---|
| Standard | 3 or more business days in advance | Applicable standard labor rates during regular hours |
| Rush | Within 1 to 3 business days | $50 rush scheduling charge plus 1.25× applicable field support labor |
| Emergency | Within 24 hours | 2× applicable field support labor |
Standard onsite scheduling is used when service is requested 3 or more business days in advance. This gives Operations time to document the request, coordinate the expected scope and costs, publish or assign the field request, identify an appropriate technician or partner, and coordinate the visit without rush-related pricing.
Rush onsite scheduling applies when onsite service is requested within approximately 1 to 3 business days. A $50 rush scheduling charge applies. Field support labor is billed at 1.25× the applicable rate because expedited service may require additional coordination and changes to existing technician schedules. Rush scheduling prioritizes the coordination of the request. It does not guarantee a particular technician, arrival date, or arrival time.
Emergency onsite scheduling applies when onsite service is needed within 24 hours. Emergency field support labor is billed at 2× the applicable rate. Emergency scheduling remains subject to technician availability, location, travel requirements, qualifications, weather, existing emergencies, and the type of work requested. When Operations staff are also required to actively work outside their regular schedule, their applicable after-hours time is billed separately.
Scheduling priority and after-hours service answer two different questions.
| Question | What It Determines |
|---|---|
| How quickly do you need someone onsite? | Standard, Rush, or Emergency scheduling. |
| When will the work take place? | Regular-hours or after-hours service. |
For example, an onsite visit can be scheduled a week in advance and still be after-hours if the client requests the work outside the applicable team’s regular Operations schedule. Likewise, an emergency request may occur during normal daytime Operations hours.
Most non-member appointments require a non-refundable 15-minute deposit. The deposit reserves dedicated time with our team and helps keep appointment availability fair for clients who are ready to proceed. If the original issue is resolved before the appointment, the deposit can usually be transferred to another service need within 30 days. After 30 days, the deposit is forfeited and can no longer be transferred.
Non-members use a credit card for billable service and are subject to the applicable 3.99% credit card convenience service charge. Members may use eCheck without the credit card convenience service charge or may use a credit card.
Appointment times and onsite arrival windows are estimates. Availability can be affected by the service needed, technician qualifications, travel distance, weather, existing emergencies, rural locations, and other scheduled work. We will communicate material scheduling changes as soon as reasonably possible. Please be available at the scheduled appointment time. If the client does not join, answer, or respond within 7 minutes of the scheduled start time, the appointment may be canceled as a no-show.
Business Operations hours are Monday through Friday from 8:00 AM–4:30 PM Central. Residential Operations hours are Monday through Friday from 10:00 AM–6:00 PM Central.
Often, yes. Same-day or immediate break/fix appointments may be available depending on the type of service, location, staff availability, and scheduling priority. Check easyitguys.com/book or contact our team for current options.
No. Scheduling priority and after-hours service are separate. An appointment can be scheduled well in advance and still be after-hours if the work occurs outside the applicable residential or business Operations schedule.
They perform different work. The technician performs the technical service. Operations may coordinate the technician, communicate with the client, manage the request, assist with troubleshooting, handle escalation, and support the visit. Normal Operations management is included during regular Operations hours. When Operations staff are required to actively work outside those hours, their time is billable separately.
Normally, no. Standard Operations coordination and management are included when the appointment occurs during the applicable team’s regular Operations hours. Separate Operations labor applies when staff are required to actively work outside their regular schedule or when another separately billable service applies.
Standard scheduling is generally used when onsite service is requested 3 or more business days in advance. Rush scheduling applies when service is requested within approximately 1 to 3 business days. Emergency scheduling applies when onsite service is needed within 24 hours.
No. The $50 rush charge covers expedited scheduling and coordination. Field support labor, travel, equipment, after-hours work, emergency work, and other applicable service charges are billed separately.
No. Rush scheduling prioritizes the request and coordination process, but it does not guarantee a specific technician, arrival date, or arrival time.
Emergency onsite scheduling is used when field support is needed within 24 hours. Emergency field support labor is billed at 2× the applicable rate. If Operations staff must also work outside their regular schedule, their applicable after-hours time is billed separately.
An account allows us to route the request to the correct team, manage appointment details, maintain service history, communicate with the client, and process applicable billing.
A valid payment method is required before a billable appointment can be confirmed. This allows service to begin without unnecessary billing delays.
The 15-minute deposit reserves dedicated appointment time and helps keep scheduling fair and available for clients who are ready to proceed. The deposit is non-refundable, but it can usually be transferred to another service need within 30 days.
That is okay. In most cases, you can reschedule or apply the deposit to another service need within 30 days. The deposit remains non-refundable because the appointment time was reserved for you.
Yes. Members receive 25% off applicable standard labor rates, a 30-minute minimum per support ticket, no $50 non-member ticket service charge, and preferred scheduling based on availability. Some business support plans may include additional support or different terms.
Non-members have a 1-hour minimum per support ticket and are billed at the applicable standard labor rate. A $50 non-member ticket service charge also applies.
You will receive an initial confirmation after booking, a reminder approximately 24 hours before the appointment, and another reminder approximately 1 hour before the appointment.
If you do not join, answer, or respond within 7 minutes of the scheduled start time, the appointment may be canceled as a no-show.
No. Residential, business, remote, service center, and onsite requests may be handled by different teams. This helps route the request to staff with the appropriate location, training, qualifications, and service responsibilities.
